Undercover Boss last 
Friday night featured Rick Silva, the CEO of Checker’s and Rally’s and how he went out to three stores to observe the business. Undercover, he posed as someone who is a failed business owner competing to win a Checker’s franchise. During the first store visit he shut’s the store down do to lack of training, negative behavior to subordinate and serving luke-warm food.
The second store, he found an excellent store manager who gave him some advise about listening to what the customers want, listen better to local marketing opportunities. The third store, the team leader was the one that lead the way and showed how valuable she is to the organization and they were lacking in rewarding their employees for helping grow the business.
Seriously, tears rolling. The look on the faces of those employees that took part in this are absolutely wonderful. The pride, the joy, the relief that their CEO cared enough about them, and their opinions about the company they loved working for just floored them and me too.
In the end, the three employees learn the real story about who Rick was doing and because of their feedback, they helped him changed the company. The first employee that was treated badly from him manager was given room, board and tuition for culinary school and gave him $15,000.00 to help his mother out so he can go to school. The other two received $20,000.00 cash, raises and promotions. Fantastic show. I always get a little fired up watching these shows because they really do change peoples lives.
See the show here.
About Madonna
